Support

We have phil&teds support teams all over the world who are ready & happy to help should you need any assistance with your sub 4, or questions pre-purchase. To drop them a line, please head to the official phil&teds website.

Orders

You will be directed to the official phil&teds online store, shop.philandteds.com to place your order for the sub 4. The online store offers the choice of two secure payment options, Payment Express and Paypal.

Your order will be sent to you within 1-2 business days of the order being placed, we expect it wil arrive within 5 or so business days from the date of dispatch, dependent on customs. If there is a shipping delay for any reason we will be in touch to let you know.

Shipping

The sub 4 jogging stroller ships from either the USA or New Zealand. If you are ordering for delivery within the USA or Canada, your order will be sent from the USA. If you are ordering from anywhere else in the world, your order will be shipping from New Zealand. We can ship your sub 4 to you anywhere in the world aside from some regions in the African continent. The cost of freight will be added to your order at time of checkout, you will not be charged anything above the amount you see when payment is confirmed by you.

Please note, if your order is shipping internationally, any associated duty fees payable to customs on arrival will be your responsibility to cover. We recommend you look into this before placing your order.

Returns

We are confident you will be 100% satisfied with your sub 4! If for any reason you are not, you can return the stroller for a full refund to your account. The stroller must be returned unused and in saleable condition in it’s original packaging.

We are happy to cover up to $50 of the return freight fee. Please retain your receipt from sending the sub 4 to us and we will deposit this amount (or the full cost of return freight if under $50) to your bank account.

Instructions

The sub 4 is refined and designed to be extremely easy to assemble and use. Your sub 4 will come with detailed assembly instructions in the box, and to help you get the most from your stroller over time, we also have a disc brake adjustment instructional video available online.

We'd love to hear your feedback on the new sub 4!